Agathe Buffard studies Cognitive Sciences and Human Factors in France. Agathe started her career in the software development field as user experience engineer at Volvo Trucks and Alstom in France from 2012 to 2014. In 2014, she had the opportunity to join the human factors team at Novartis in Switzerland as human factors engineer. There, Agathe has gained expertise in various medical devices and combination products, including pumps, auto-injectors, pen injectors, (prefilled) syringes with safety systems. She has managed several types of user studies (contextual inquiries in patients’ home, formative studies, human factors validation studies) with patients, lay caregivers and healthcare professionals.